While the U.S. Federal Trade Commission (FTC) exists to put forth pertinent regulations and publish findings, some of its best resources for new marketplace discoveries are consumers themselves. Through consumer reporting, the FTC can identify trends and questionable business practices from the perspectives of those who directly experience them. Consumer reports are stored in the Consumer Sentinel Network (Sentinel). Sentinel is a secure online database available to law enforcement, allowing the FTC’s law enforcement partners to use the information from the database to better enforce anti-fraud laws.
In February of this year, the FTC released their Consumer Sentinel Network 2020 Data Book, which aggregated more than 4.7 million consumer reports made in 2020 and sorted them into 29 top categories. The data is based on unverified reports made to the FTC’s call center or online, as well as reports filed with other federal, state, local and international law enforcement agencies, as well as organizations like the Better Business Bureau and Publishers Clearing House. The Data Book provides illuminating information on how a year defined by the pandemic influenced fraud methods and the trends anti-fraud professionals should expect in the years to come.
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